Privacy Policy
PERSONAL DATA COLLECTED
aurazalez.com (the “Site”) is owned and run by AURA ZALEZ (“we”, “us” or “our”). Your privacy is taken very seriously and steps are taken to ensure your privacy is protected at all times. We also believe it is important to let you know what information is collected from the Site and why, and what we do with this information.
At AURA ZALEZ, we collect personal information about you in order to provide a personalized experience catered to you. This also allows us to alert you to administrational, product or service changes, and for marketing purposes. We gather this information about you when you engage in the following ways:
• You register with or subscribe to aurazalez.com and marketing channels
• You use our online services and place orders
• You sign up to competitions or special offers
• You interact with us online via social media, digital advertising on our or any other website where AURA ZALEZ is represented
• You ask for information, provide a testimonial or feedback, comment on blogs and articles that are represented by AURA ZALEZ.
• You attend an event hosted by us or where we are acting as sponsor
When you register your personal information with AURA ZALEZ you consent to the use of your personal data in line with AURA ZALEZ's Privacy Policy. If you are under the age of 16, you must inform a parent or guardian about our privacy policy and obtain their agreement to this privacy policy before using any of our online services, including, but not limited to, registration with AURA ZALEZ, subscribing to our newsletter or placing an order with us.
WHAT PERSONAL DATA IS COLLECTED
We may collect and store information which includes, but is not limited to, the following information about you:
* Title * Your Name * Delivery & Billing Address * Phone Number * E-mail Address (Collectively ‘Your Personal Data’).
HOW WE USE 'YOUR PERSONAL DATA'
‘Your Personal Data’ enables us to provide the following;
• A personalized service on the Site which is targets information, services, content and offers relevant to you
• To alert you to any administrational, product or service changes
• For Marketing purposes such as competitions, promotions, or marketing events, etc.
In the event you do not wish for us to use ‘Your Personal Data’ for marketing purposes, please either:
• Click on the ‘Unsubscribe’ link in the emails we have sent you (if any).
• Contact our Customer Service Team via emailing info@aurazalez.com and if you wish to be removed from our marketing database.
We will never collect personal data about you without your explicit consent. We will retain the data until the time at which you decide to ‘unsubscribe’ (as above). AURA ZALEZ will also conduct an annual review of all data held by the company and will remove any data no longer needed.
You can check the information that we hold about you by e-mailing us at info@aurazalez.com or by writing to us at. We will provide this information within 40 calendar days of receipt of the information request. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
AURA ZALEZ will neither sell your personal data to third parties nor market it elsewhere.
If you wish to discuss the personal data we hold about you or make a complaint, please contact info@aurazalez.com in the first instance in order that we can investigate thoroughly. Should you find our response unsatisfactory, you can make a formal complaint with the Better Business Bureau.
RETENTION OF YOUR PERSONAL DATA
We take appropriate measures to ensure that any personal data is kept secure and is kept for only so long as is necessary for the purpose for which it is used.
If your personal details change or if you have any queries about how we use your personal data, please notify aurazalez.com by emailing our Customer Service team at info@aurazalez.com
AUTOMATICALLY RECORDED INFORMATION
When you access the AURA ZALEZ website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our website's appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties.
COOKIES
We may use technology to track the patterns of behavior of visitors to our site. This can include using a cookie internet file, a small file that is sent by our web server to your computer, which we can access when you make return visits to our website.
Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your selections on the website. You can usually modify your browser to prevent this happening (www.aboutcookies.org) for more information on this. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items.
SECURITY POLICY
To process an order, we need your credit / debit card number and expiry date, plus any security details that the credit card processor may require. AURA ZALEZ employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you the customer are done so on a secure server using any of our payment gateways offered. The transfer of the purchase details from our site to the gateway are encapsulated using their encrypted and digitally-signed protocol. This uses a combination of standard methods to ensure that the information passed is secure and tamper-proof. Please note, we do not store any financial information from you.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section. Please review it occasionally to remain informed and updated.
Materials & Care
Majority of our items is stainless steel, but it varies by style. We also offer Sterling Silver, Gold Plated, Gold Filled and Brass items.
With proper care and under normal wearing conditions it can have a long lifespan. It will not tarnish or oxidize, but of course with heavy wear and rough conditions it can impact how your jewelry looks no matter what the item is made of.
We strongly recommend wiping down your jewels using a soft lint free cloth, and periodically wipe your jewelry. This will keep your jewels looking shiny and looking brand new! Ideally, store your Aura Zalez purchases in a dark, cool and dry place within an air tight box or your Aura Zalez pouch to help reduce scratching and tangling.
Try not to expose your jewelry to perfumes, lotions or any acidic liquids, as this may cause the plating to fade over time. Our jewelry will not oxidize or tarnish. However, we would advise removing all jewelry while in salt or chlorine water [swimming pools] and avoid extreme temperatures, as well as mixing jewelry with other metal types should be avoided if you'd like to maintain your jewels.
Repurposed Luxury
Each item in our Repurposed Luxury Collection is a 1 of 1. A first come first served concept. These designs are made using previously owned finds. Our items are not sourced from a single location. instead, they come from a variety of places, including consignment shops, researched and recommended vendors, online third-party platforms, and a network of luxury vendors worldwide. Often times we are not able to source two of the same exact item. If so, they will not be in a duplicated design.
Yes each item is authentic. Designs are repurposed using previously owned authentic finds. Items sourced in their original state have been authenticated before altering and those items will include a Certificate or Authenticity with your purchase.
Vintage hardware pieces may show w light signs of wear such as color variation due to aging as it is true vintage. However each item sourced has been and will be cleaned and polished before reworking and shipped to the customer.
DISCLAIMER: AURA ZALEZ is not in any way affiliated with, endorsed by, authorized or connected with any company, brand or associated designers. All pieces have been ethically sourced and legally purchased. Our pieces are not a final product of associated brands. Customer understands and acknowledges this before purchasing.
Shipping & Returns
Orders placed before 6pm EST M-F, will be shipped out following business day before 12pm EST. Orders placed after 6PM EST, please allow 1 business day for your order to be processed and shipped.
Transit time [from date of shipment] New York tri-state area 1-3 business days, and all other US States 3-5 business days. All orders are shipped via USPS, and you will received a shipment confirmation email with tracking information once your package has been shipped. Please allow up to 12-24 hrs for your tracking information to be updated in the usps sorting facility.
Yes we ship Worldwide. Transit time from date of shipment is 6-10 business days. All Applicable custom fees, taxes, and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on the package. It is at the sole discretion of custom agents to release your package. In rare occasions custom agents may delay delivery of some packages.
As a pre-caution please make sure that all information under shipping is correct before finalizing your order. Shipping information CAN NOT be updated or changed once the order has been completed and shipped. All shipments returned back to us due to incomplete/invalid shipping address are subject to a return shipping fee which will be deducted from your refund. We are not liable for return to sender fees.
Due to the nature of our small business AURA ZALEZ carries limited quantity in each one of its items, therefore we do not accept any returns and/or exchanges. All sales are final. If you received an item in error or damaged please contact customer support at info@aurazalez.com
Privacy Policy & Terms
Please visit our Privacy Policy page Here
Please visit our Terms of Service page Here